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CATALOGUE第一章
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1125HKDeptMa
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管家部组织结构图
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管家部岗位职责
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管家部各岗位操作程序
31楼层经理311处理客人投诉
HKDEPTSTANDARDOPERATIONPROCEDURE
f32楼层督导321322323331332333334335336337338339331033113312331333143315331633173318331933203321341342343344345检查客房收取小酒吧帐单饮料管理楼层钥匙领用和保管开酒水帐单杯具洗涤、消毒客用品领用、存放客人要求开门引领客人进房报交遗留物品客人离店结帐查走客房(遗留物品)做夜床开房门加床铺床上毛巾、茶水客房二次打扫重点宾客进房擦皮鞋翻转床垫洗涤浴帘吸尘器使用和保养处理意外损坏宾客物品整理工作车打扫住客房清扫卫生间工作车摆放空房清扫
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