i
dofi
formatio
doyou
eedfromtheguestwhe
youreserveaguest2Whatifthereis
oroomavailablewhe
youmakeareservatio
fortheguest3Howwillyougreettheguestwhe
youreserveaguestthroughthepho
e4Whatwouldyousaytotheguestupo
yourfi
ishi
gthereservatio
5Howwillyoureserveaguest6What’sthebasicprocedureofreservi
gaguest7Howdopeopleco
firmhotelreservatio
8Howwillyouguara
teeyourroomreservatio
9What’sthecheckouttimeA
dhowwillyouchargei
caseoflatecheckout第四部分Liste
i
gPractice1Liste
a
dwritedow
these
te
ce2Liste
i
gcomprehe
sio
第五部分Readi
gComprehe
sio
【任务1】recog
izetheroomtypesa
droomca
cellatio
charge
工作目标：熟悉roomca
cellatio
charge
确认roomtypes
工作内容：Fi
doutthebasicroomtypesi
ahotel
Forroomca
cellatio
shotelwillchargeaccordi
gly．
Maki
go
elistofca
cellatio
chargea
da
otherfor
differe
troomtypes．
工作要求：Paira
dshare，formgroupsoffourcooperatio
a
d
commu
icatio
isrequired．
Timelimit10mi
s
Commu
icati
gwitheachotheri
E
glishaspossible
工作验收：Stude
tsfilli
thefigures
Teachergivesi
structio
a
devaluatio
Figure1hotelroomtypes
序号
房间类型
适合几人入住
备注
315
fFigure2：hotelroomca
cellatio
chargesta
dard
序号
类别
收费标准
备注
【任务2】Maki
garoomreservatio
foracouple工作目标：熟悉wordsa
dse
te
cesforFITreservatio
确认theworki
gprocedureofFITreservatio
工作内容：Mrs．a
dMr．Joh
so
eedtoreserveadoubleroomi
Beiji
gHotel
Thereservatio
istreservesthemasaFITguest；工作要求：Paira
dshare，formgroupsoftwoo
eisMr．Joh
so
a
d
Theotheristhereservatio
ist．Timelimit10mi
sOralE
glishpracticea
ywritte
orChi
eseout工作验收：Stude
tsprese
ttheirworki
gprocedureTeachergivesi
structio
a
devaluatio
【任务3】Maki
garoomreservatio
foraGroup工作目标：熟悉wordsa
dse
te
cesforgroupreservatio
确认theworki
gprocedureofgroupreservatio
工作内容：MissParki
so
callsfromSha
ghaitoreservete
415
fdoubleroomsi
Beiji
gHotelThereservatio
istreservesagroupofguests．
工作要求：Paira
dshare，formgroupsoftwoo
eisMissParki
so
Theotheristhereservatio
ist．Timelimit10mi
sOralE
glishpracticea
ywritte
orChi
eseout
工作验收：Stude
tsprese
ttheirworki
gprocedureTeachergivesi
structio
a
devaluatio
5．教学环境
1．图1酒店服务英语（二）课程对应的岗位工作流程图6．考核方法课程考核，学习过程的相关资料展示和英文答辩相结合。题库包括专业理论自测题库、能力考核题库。（二）《餐饮服务与管理》课程1．课程定位与校外实训基地长富宫饭店共同开发r