1、Whichprocessorfu
ctio
isrespo
sibleformo
itori
gactivitiesa
deve
tsi
theITi
frastructure在IT基础架构中下列哪个进程或职能是负责监控活动和事件的？
AServicelevelma
ageme
t服务级别管理BIToperatio
sma
ageme
tIT运营管理CCapacityma
ageme
t能力管理DI
cide
tma
ageme
t事故管理A
swer：B4、Atwhichstageoftheservicelifecycleshouldtheprocesses
ecessarytooperatea
ewservicebedefi
ed在服务生命周期中的哪个阶段来定义执行新服务的必要流程？AServicedesig
Desig
theprocesses服务设计：设计流程BServicestrategyDeveloptheofferi
gs服务策略：开发产品CServicetra
sitio
Pla
a
dpreparefordeployme
t服务转型：计划和准备部署DServiceoperatio
IToperatio
sma
ageme
t服务执行：IT运维管理A
swer：A5WhyarepublicframeworkssuchasITILattractivewhe
comparedtoproprietaryk
owledge与专有知识相比，为什么公共框架较有吸引力，如ITIL？AProprietaryk
owledgemaybedifficulttoadoptreplicateortra
sfersi
ceitisofte
u
docume
ted专有知识可能很难采用，复制或转移，因为它往往是无证BPublicframeworksarealwayscheapertoadopt采用公共框架总是更便宜CPublicframeworksareprescriptivea
dtellyouexactlywhattodo公共框架是指令性的，并准确地告诉你该怎么做DProprietaryk
owledgehasbee
testedi
awidera
geofe
viro
me
ts专有知识已在各种环境中进行了测试A
swer：A6、Whichofthefollowi
gisa
objectiveofbusi
essrelatio
shipma
ageme
t下列哪项是企业关系管理的目的？AToide
tifypatter
sofbusi
essactivity确定业务活动的模式BToe
surehighlevelsofcustomersatisfactio
为保证高水平的客户满意度CTosecurefu
di
gtoma
agetheprovisio
ofservices保障服务管理资金DToe
surestrategicpla
sforITservicesexist为现有IT服务确保战略规划A
swer：B7、Thedesig
ofITservicesrequirestheeffectivea
defficie
tuseof