sisme答案：B42MayIspeaktoMrWhiteImafraidheis
ti
Thisishissecretaryspeaki
gCa
Ihelpyou_______
6
fA：OhwhatsapityB：Tha
kswouldyoupleasetakeamessageformeC：Ido
tthi
ksoD：WellIlookforwardtoheari
gfromyou答案：B43HelloIdliketospeaktoMrWa
gHesouttolu
ch
ow_______Suretha
kyouA：Sorryyouca
tB：Ido
tk
owC：Noyouca
tD：Wouldyoumi
dcalli
gbacklater答案：D44HelloIdliketospeaktoJoh
please_____A：NoImMaryB：ThisisMaryspeaki
gC：ItshimhereD：Thisishim答案：B45HelloIsthatMrWa
gspeaki
g_________A：YesThisisMrWa
gspeaki
gB：YesCa
IspeaktoMrWa
gC：SorryyoudbetteraskMrWa
gD：NoIca
tspeak答案：A46MayIspeaktoDrBrow
_________A：Yesheis
oti
atthemome
tC：YesthisisBrow
speaki
g答案：C五、道歉与应答做了不如人意的事情或者出现了过失，一般要及时道歉，并简要说明理由，或者表达不会再出现类似的事情；而接受道歉的人往往会说Nevermi
d（别在意），Itdoes
’tmatter（没关系），ThatsOkay，That’sallright（不要紧），do
tworryaboutit（别担心）等。47ImsorryIlostthekey________A：WellitsOKB：NoitsallrightC：YouarewelcomeD：Youarewro
g答案：A48Ohsorrytobotheryou__________A：ThatsOkayB：Noyouca
tC：ThatsgoodD：OhIdo
tk
ow答案：A49SorryIhavekeptyouwaiti
g_________________AThat’sallrightBIdo
’tcareCI’msadDNo
otatall答案：A50ImterriblysorrythatIvespilledsomecoffeeo
thecarpet_______B：Noyouca
tD：Sorryspeaki
g
7
fA：SorryB：Itdoes
tmatterC：ThatsrightD：Do
tme
tio
it答案：B51Idid
tmea
todothatPleaseforgiveme_________A：NottoobadB：ThatsallrightC：ItsapleasureD：Tha
kyou答案：B52OhI’msorryButIpromiseI’llbecareful
exttime_________AIt’s
othi
gatallBOh
evermi
dItdoes
’tmatterCTha
kyouDThereare
oquestio
s答案：B53Joh
I’msorrytobelateTha
kyouforwaiti
gOh______I’vebee
hereo
ly5mi
utesAyoushouldbeearlierBIreallygotboredCIdo
’tmi
dDIdo
’tcare答案：C54－WImafraidIspilledcoffeeo
thetablecloth－M_______AYoushouldhavebee
morecarefulBDoyouthi
kIcareCThe
washitformeDOhdo
tworryaboutit答案：D55Imsorrytohavekeptyouwaiti
g_____________________A：Itdoes
tmatterB：ForgetitC：MypleasureD：Its
iceofyou答案：A56Sorrytogiveyousomuchtrouble_________A：Ithi
ksoB：OhImsorryC：ItsOKD：Youarebusy答案：C57－Ohdearr