摘要
传统运输仓储企业向第三方物流企业转变的重要标志是企业能否为客户提供一体化物流服务是否拥有结成合作伙伴关系的核心客户从目前情况看我国大部分物流企业仍然主要在提供运输仓储等功能性物流服务通过比拼功能服务价格进行市场竞争要改变这种状况一个重要方面就是要超越传统物流服务模式在服务理念服务内容和服务方式上实现创新首先要认清一体化物流与功能性物流在服务性质服务目标和客户关系上的本质区别树立全新的服务理念其次要在运输仓储配送等功能性服务基础上不断创新服务内容实现由物流基本服务向增值服务延伸由物流功能服务向管理服务延伸由实物流服务向信息流资金流服务延伸为客户提供差异化个性化物流服务同时要根据客户需求结合物流企业自身发展战略与客户共同寻求最佳服务方式实现从短期交易服务到长期合同服务从完成客户指令到实行协同运作从提供物流服务到进行物流合作
关键词物流一体化物流服务创新
f河北理工大学轻工学院毕业设计
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