目
录
CATALOGUE第一章前厅部组织结构图
ORGANIZATIONCHART1
第二章前厅部岗位职责
POSITIONRESPONSIBILITIESOFFODEPARTMENT223212223242526272829210211212213214215216前厅部经理前厅部秘书大堂副理前台接待经理前台接待员预订员总机督导总机话务员首席礼宾司迎宾员行李员商务中心督导商务中心文员商场经理商场员工医务室医生FOMa
ager2FOSecretary3Assista
tMa
ager4Receptio
Ma
ager6Receptio
ist7Reservatio
Clerk9OperatorCaptai
11Operator12ChiefCo
cierge13Doorma
14Bellma
16BCCaptai
17BCClerk18GiftShopMa
ager20Seller21I
firmaryDoctor22
第三章前厅部各岗位操作程序
FODEPARTMENTSTANDARDOPERATIONPROCEDURE第一节前厅部各岗位每日工作内容FODepartme
tCheckList2439311312313314前厅部经理大堂副理前台接待经理总机商务中心督导FOMa
agerCheckListr