决的方法，明确指出希望对方所做的事情。
五．写作要点：1描述事实应客观、准确，叙述问题时尽量采用被动语句。2写信时应冷静，对收信人要礼貌、不失风度，即使收信人就是直接责任人也应如
此。3明确表达解决问题的方式和期待的心情，这是非常重要的。
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