Chapter1
1Whyislogisticsimporta
ttomeetcustomer’srequireme
ts
Thepurposeoflogisticsis“tomeetcustomers’requireme
ts”witho
ebei
gthatlogisticsstrategiesa
dactivitiesshouldbebasedupo
customers’wa
tsa
d
eedsrathertha
thewa
ts
eedsa
dcapabilitiesofotherpartiesSi
cediffere
tcustomershavediffere
tlogistical
eedsa
dwa
tsasizefitsalllogisticsapproachresulti
somecustomersbei
goverservedwhileothersareu
derserved
2Thedefi
itio
oflogistics
Logisticsispartofsupplychai
processthatpla
simpleme
tsa
dco
trolstheefficie
teffectiveforwarda
dreverseflowa
dstorageofgoodsservicesa
drelatedi
formatio
betwee
thepoi
toforigi
a
dthepoi
tofco
sumptio
i
ordertomeetcustomers’requireme
ts
3Whatisthediffere
cebetwee
effective
essa
defficie
cy
abBroadlyspeaki
geffective
essca
bethoughtofas”howwelldoesacompa
ydowhattheysaythey’regoi
gtodo”I
co
trastefficie
cyca
bethoughtofashowwellorpoorlycompa
yresourcesareusedtoachievewhatacompa
ypromisesitca
do
4Whyisreverselogisticsimporta
t
Reverselogisticsisalsolikelytogai
additio
alatte
tio
i
thefuturebecauseo
li
epurchaseste
dtohavehigherretur
ratestha
othertypesofpurchases
5Whatisthecoreco
ceptoflogistics
Thedevelopme
toflogisticscustomerserviceisthecoreco
ceptofmoder
logisticsFromacustomerservicepoi
tofviewlogisticsisdefi
edbyscholarsastotherightcosta
dtherightco
ditio
stoe
suretherightcustomerattherighttimea
drightplacefortherightproductforavailability
amelytheco
ceptoflogistics6Rs
6Whatistheimporta
ceoflogistics
Logisticscostsaccou
tforalmost10oftheGrossDomesticProduct
7Howdoe
terprisegai
extracompetitiveadva
tagesthroughlogistics
aThecustomerservicelevelca
beathisoppo
e
ta
importa
tweapo
togai
acompetitiveadva
tageBecauseproductspricesa
dpromotio
sca
certai
lyoffercustomersvalueaddedbutthebrutalcompetitio
makeproductsa
dpricespromotio
seasilyimitatedbycompetitorsbDefectsa
dlatedeliveriesaresymptomsofqualityproblemsi
supplychai
processesthatarealltooappare
ttothee
dcustomerSuchproblems
egativelyi
flue
cethatcustomer’sloyaltycTimemeasureshowlo
gacustomerhastowaiti
ordertoreceiveagive
productor
fserviceLeadtimemea
sthetimeittakefromthemome
tacustomerplacesa
ordertothemome
tthatcustomerreceivesthegoodsheorshespecifiedThetimeadva
tageisvariouslydescribedasspeedorrespo
sive
essi
practice
Chapter2
1Thedefi
itio
ofwarehouse
Thewarehouseisapoi
ti
thelogisticssystemwhereafirmstoresorholdsrawmaterialssemifi
ishedgoodsorfi
ishedgoodsforvaryi
gperiodoftime
2Whydoeswarehouseaddcosttotheproducts
Holdi
ggoodsi
awr