邮件，并告知收件人忽略之前的一封。故选C。6由第五题可知：选B。7真诚的承认错误，对自己的错不要轻描淡写。故选A。8收件人会被冒犯到，特别是当你所犯的错表现出了对他们文化的误解的时候。故选C。9你无意中向整个公司透露了你在员工圣诞晚宴上的菜单选择，或者你的假期选择。故选D。10在这种情况下最好的解决方法是快速发出一个道歉。故选C。11但是有时道歉也会让人们起哄，这时就会进行一场又长又令人不喜欢的会话。故选A。12此时你就走开给人们一些时间让他们冷静下来。故选D。13由标题offe
sivemessage可知，此处的email内容是不友好的内容，冒犯了别人。故选B。14在这种情况下，尽快去和他道歉。故选D。15去明智的表达出你的这种感觉，也许可以化解两人之间的矛盾。故选A。
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