ExcusemesirButIhave
’tfi
ishedShallIco
ti
ue对不起先生还没做完我可以继续清扫吗？18、Justamome
tplease请稍等。19、Certai
lysirI’lldoitrightaway好的先生我马上就去办。20、Hereyouare给您。21、Excuseme对不起。请让一步。当客人走在您前面而你需要超过客人时22、MayIdothetur
dow
serviceforyousir先生我可以为您开夜床吗？23、I’mafraidIca
’thelpIfyoudo
’tmi
dI’llreportittomysupervisorimmediately恐怕我没法帮您。如果你在意的话我马上报告上司。24、Didyoucallforservicesir先生是您需要服务吗？25、Pleasebri
gmesomeicecubes请给我拿些冰块来。26、I’llse
dthemittoyourroomjustamome
t请稍等我马上送到您的房间。27、Thereissomethi
gwro
gwiththewatertap水龙头有些问题。28、I’llse
dsomeo
etofixitato
ce我马上叫人来维修。29、A
ylau
drysir有衣服要洗吗？30、Couldyoufillortthelau
dryformplease请填写洗衣单好吗？31、You’llgetyourlau
drybackthiseve
i
g您的洗衣到今晚送回。32、ShallIcalladoctorforyou要帮您叫医生吗？
第三节常用词汇
hairdryer吹风筒pillow枕头sheet床单bla
ket毛毯Ashtray烟缸Bathrobe浴袍Towel毛巾Bathtowel浴巾Ha
dtowel手巾Toothbrush牙刷Toothpaste牙膏Bathtub浴缸Co
ditio
er护发素Foam浴液Bathjell沐浴露Shampoo洗发液Showercap浴帽Comb梳子Soap香皂Shaver剃须刀Glass玻璃杯Slipppers拖鞋E
velope信封Wirti
gparer信纸Writi
gpad便笺Boiledwater开水Icecube冰块Ballpe
圆珠笔Sewi
gkit针线包Airci
ditio
er空调Mi
ibar小酒吧Teabag茶包Telepho
e电话TV电视Watertap水龙头Postcard明信片Oslightbulb灯泡Toiletpaper卫生纸Tissues面纸Extrabad加床Matches火柴Lighter打火机Adapter万能插座Tra
sformer变压器Ha
ger衣架Shoppi
gbag购物袋Lau
dry洗衣袋Hau
drylist洗衣单Iro
board熨衣板Iro
熨斗Map地图Servicedirectory服务指南Roomserviceme
u送餐服务牌Do
otdisturbsig
请勿打扰牌
Word文档仅限参考
fWord文档仅限参考
第四节对话
一、初级服务员要求掌握以下情况对话1、Showi
gaguesttoherroomHGoodaftermoo
madamMayIhelpyouGGoodafter
oo
CouldyoupleaseshowmetomyroomHMayIhaveyourroom
umderpleaseGHere’smykeycardroom1718、HMayIhilpyouwithyourluggagemadamGIt’sveryki
dofyouTha
kyouHYou’rewelcomeThiswayplease……HHerewiareroom1718、Istherea
ythi
gelseIca
doforyoumadamGNotha
kyouHHaveavicedaymadam2、Aski
gtoclea
aroomHHousekeepi
gMayIcomei
GYesWhatisitHSorrytodisturbyoumadamMayIcliear