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edtheGolde
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监督，管理Notes1Thehotelfro
tofficeiscomposedoffro
tdesktelepho
ebusi
essce
terco
ciergea
droomreservatio
本饭店前厅部由总台、总机、商务中心、礼宾司和客房预定组成。各饭店前厅部的机构设置略有不同。如有些饭店总台员工兼作做checki
s和checkouts而在另一些饭店checki
s和checkouts分别由前厅部的总台接待员和财务部的总台收银员负责。2I
ourhotelthereareover15co
ciergesthreeofwhomarei
theprocessofapplyi
gfortheGolde
Keymembership“Co
cierge”在各饭店的中文译名略有不同，本书译为“委托代办者”“礼宾司”，。Golde
Key金钥匙（用于指人或组织）。凡加入金钥匙组织的员工均需申请，经过正规的培训，通过考核，履行组织的职责和义务方能被吸纳为会员。Exercises1Questio
s1Whatisthefro
tofficecomposedofi
yourhotel
f2Whydoesthestude
tsaythatthejobofareceptio
istisverydema
di
g3Whatitemsarei
cludedi
theregistratio
formi
yourhotel4Isittherespo
sibilityofareceptio
isti
yourhoteltochecktheguestoutCa
youtellustheadva
tagesa
ddisadva
tagesofareceptio
istwhoisrespo
sibleforbothchecki
sa
dcheckouts5Howdoyouvaluetheworkofar