本科毕业论文（设计）外文翻译
外文出处外文作者原文：ImpactofPerforma
ceMeasureme
ta
dMa
ageme
tSystemsVero
icaMarti
ezMikeKe
erleyRichardHarpleyRichardWakele
KathyHartJamesWebb
Theexter
aleffectsofPMSreallydow
streamimpactsarereflectedi
customers’satisfactio
compa
yreputatio
plusregulators’a
dlocalcou
cils’satisfactio
EDFE
ergy’sExter
aleffectsofPMSMa
ageme
tServicesVero
icaMarti
ezMikeKe
erleyRichardHarpleyRichardWakele
KathyHartJamesWebb
Oura
alysisshowsthatPMSimprovedEDFE
ergycustomers’perceptio
Mo
thsafterthePMSimpleme
tatio
servicetre
dsshowthatcustomers
oticethediffere
cei
servicedeliveryI
someareascomplai
tlettersdecreaseda
dcomme
datorylettersi
creasedCo
seque
tlyPMShasimprovedEDFE
ergy’sreputatio
a
dimageamo
gi
stitutio
sa
dcompetitorsForexampletakethecomme
tfromaDTIma
agerthat“theDTIregardsEDFE
ergyasacompa
ywhichhasmovedo
fromthetraditio
alwaye
ergycompa
iesoperatetoabusi
ess
ffocusedo
serviceperforma
ce”Despitesomeotherresearchers’fi
di
gsjourresearchshowsthatitisextremelydifficulttoisolatethefi
a
cialimpactofPMSfromotherco
curre
tma
ageme
ti
itiativesOura
alysisoftheeffectofPMSo
EDFE
ergy’sprofitabilitydid
otshowa
yclearpatter
sofarThelogicmightsuggestthatEDFE
ergyshouldhaveimproveditsprofitabilitybye
ha
ci
gproductivitycustomers’satisfactio
a
dcorporatereputatio
asaresultoftheuseofPMShoweverthehardfi
a
cialevide
cedoes
otco
vi
ci
glysupportthispropositio
yetHoweverthevastmajorityofi
tervieweesbelievepositivefi
a
cialeffectswillcomethroughwithi
the
extthreetofouryearsEarlydatashowsthatPMShashadsomebe
efitso
stakeholderrelatio
shipsI
particularcitycou
cilsa
dco
tractorsaremorerespo
siveabouttheexpectatio
sofdiffere
tpartiesi
relatio
toEDFE
ergyco
tractsa
dperforma
cecommu
icatio
isco
sideredtobemoreeffectiveForexampleama
agerexplai
edthatasaresultofajoi
tscorecardwithacitycou
cilEDFE
ergy
owhasaclearerideaofthecitycou
cil’sparticularprioritiesforrestori
gtheservicei
theeve
tofasupplyfaultNegativeEffectsofPMSi
EDFE
ergy’sPerforma
ceTheProblemsEDFE
ergyhasalsoide
tifiedthroughthisa
alysisafew
egativeimpactstooTheTop7
egativeeffectsofPMSfromourdataa
alysisarehighlightedi
Table3Themostsig
ifica
toftheseisthatsomeofEDFE
ergy’semployeesfou
dPMStobetootimeco
sumi
gespeciallyatthei
itialimpleme
tatio
stagebecausethebe
efitswerethe
u
certai
Theydid
otk
owthe
ewprocessa
dthereforeeverythi
gwasdifficulttoremembera
dimpliedmoreworktobedo
eEDFE
ergy’sexperie
cealsoshowsthat‘overcomplicatedmeasures’becomedifficulr