你从网上订购了一套英语书虫系列读物Bookwormseries，昨天才到货，且包装破损、数量不足。请就此向网店客服写邮件投诉。要点如下：1．介绍购物情况；2．反映存在问题；3．提出解决方案。注意：1．词数100左右；2．可适当增加细节，以使行文连贯；3．开头和结尾已给出，不计入总词数。可能用到的生词：投诉complai
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