。“唔，”他说，“你是对的。我为刚才在站台上对你说过的那些话感到抱歉。这么看来犯傻的是我，不是你。能跟你一起来我很高兴。假如没有你，我永远也不会搞到车票。但我还是不明白。”就在这时汤姆的笑脸再次出现在门口，接着说了这样一句话：“喔，先生，我一下子就把您给认出来了。接着我就告诉了列车员。”r
“是这样吗，小伙子？”我问道，“那我是谁呢？”r
“您是纽约市长麦克莱伦先生。”说罢他又离开了。r
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保罗莫纳汉r
我在一家711商店里已经工作了两年，自以为很善于处理我们经理所说的“与顾客的关系”了。我坚信，一个友好的微笑和脱口而出的“先生”、“女士”和“谢谢”就足以让我应付任何可能出现的情况，无论是安慰缺乏耐心或难缠的顾客，还是为找错零钱而道歉。但是几天前的那个晚上，一位老妇人却动摇了我的信念：乖巧的回答并不能消除与他人打交道时遇到的磕磕绊绊。r
老妇人一进来，就与我们灯火通明、货架整齐、亮堂堂的店铺形成了鲜明的对照。老妇人似乎每走一步都十分痛苦。她慢慢地推开玻璃门，蹒r